Your information and privacy
Privacy Policy
RG Strategic is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and email, via our website www.rgstrategic.com.au, from media and publications. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
RG Strategic will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us.
My partner and I own a Fitness Centre on the Northside of Brisbane City. As we are young business owners in the fitness industry, we were unaware of Brisbane City Councils zoning & change of use requirements. In the very early stages of our business, we were notified by the BCC that we needed town planning approval to continue trading in our location, and originally it looked as if our young gym was going to be forced to close. After contacting Russell at RG Strategic, our minds and stresses were immediately put at ease. We trusted that he would find a way to make it work for us, and through his amazing knowledge of Town Planning and development application needs, he was able to secure a permanent town planning approval for our location. We cannot recommend his services enough! Throughout the whole process, RG Strategic has handled our case with the utmost care and communication, so that we were able to continue to focus on building our business, whilst they attended to the needed requirements of the development application and subsequent town planning approval. We have managed to stay stress-free and cannot thank RG Strategic enough!
Josiah de Weger
HIIT Station - Geebung
Russel Green is fantastic to deal with. Very efficient, and knows all the rules and regulations due to being a long time local. We recommend Russel Green to all of our clients, who also let us know that he is exceptional all round. From the team at Neller Real Estate, thanks, Russell.
Jack Brew
Neller Real Estate - Perigian Beach
Working through the extension to Emilia's Cafe was hassle-free as we worked in with Russell Green and his team of great staff at RG Strategic. Their knowledge of what was required for licensing requirements and project management for a food business was spot on. Great communication, professional and all delivered on time and on budget.
Jodi Giorno
Emilia's Café - Gympie
A massive thank you to Russell Green for his amazing thorough and professional work!! We came to Russell with a dream and he turned it into a reality. Our business was approved within a couple of very short months and we have been up and running for nearly 4 months now. Our business is now succeeding amazingly well in such a short time and we could not be more thankful!!!
Melissa Donnelly
Nirvana Life - Sunrise Beach